My 2nd time to Alibaba HQ and always amazed by the culture, the facility and of course the people. Ali people call their office "Campus" and it is really looks and feels campus. Starting from cafetaria, gym, library and other supporting facilities.

Stiefanie Amory, 10.09.2018

With both Alibaba and Ali Express I have been a customer that purchases thousands of dollars worth of items over the last 4 years at least. Just recently I had a purchase from Alibaba and AliExpress. The one from Alibaba was my mistake and I ordered two of the wrong item so I tried to return them and they would not accept a return. The seller saying that their supplier would not accept returns. I have never even heard of purchasing anything at the prices I pay for them not to return them in perfect condition. I disputed it and lost and was left with a lot of money lost and no satisfaction with this type of business and Alibaba ruling no refund of any kind and no return. So then I got and lcd for a tablet that I was fixing for a client and when I got it and took it out of the box it was wrapped very poorly with a couple of thin sheets of bubble wrap and not really secure inside the box . Then when I unwrapped it I instantly saw a huge ugly gouge in the glass and with further inspection noted that their was no clear plastic cover on it at all and it had several small scratchs on it as well. Wellof course I wanted to send it back. I do not have a record of reporting bad shipments or trying to get refunds and the seller offered me 3$ for something i paid well over 25 American for . This was not satisfactory so the pictures I had sent them I then forward to customer service and disputed it . My 4 pictures of evidence were denied and I was told that under no uncertain terms there was a plastic cover on the LCD. I have been doing this for a long time and never have I received such a shabby shipment nor have I been called a liar and the evidence of the seller is a picture of what looks like a commercial of some hand peeling back a corner of plastic wrap off OF AN LCD but not the LCD (I had purchased and that was proof that there was plastic on mine apparently. hmmmmmm? So, AliExpress would refund me not even 3$ but absolutely nothing and called me liar and these are the only two times they I have tired to return something and after the thousands I have spent was denied everything and treated like a white person from Canada and the only thing they like about us is our money. So I will not give them my business any more I had purchased two more things still and one of them consisted of two LCD's for Samsung phones well I got those in great shape but only one worked. The last item I have not received yet but I will not darken their website again after it arrives and will not spend another penny with any of their sellers. Just my impression is that we would never get a refund even thought they offer buyer protection there really is none because that all depends on their rulings and they will always rule in the favor of their own. Terrible service is what I say and good riddance ALIBABA GROUP😫

Jacquie Kaszas, 07.02.2021

Good class but please share more knowledge for others

Danis Maulana, 07.08.2019

Unlawfull handling of disputes. As buyer I had to prove that I did not receive the package instead of the seller having the burden of proof. I lost my money and received nothing. Aliexpress customer service refuses to help me or to even look into the case anymore.

Baumeister L.S., 30.09.2019

Hello 🤩🤩🤩🤩🤩🤩 Alibaba I com well dress the here to online where smile one Leo joined room and like some breefing and marketings

Moon_*munawar Moon_*munawar, 09.09.2021

one of the best company I have deal with and best quality everand I will deal with them for more soon they will answer your call 24 hrs. and they will solve your problem right a way I highly recommend them

SIGNLAB SA, 01.01.1970

Very bad customer support. Not recommended.

Dhananjaya Dasanayake, 01.01.1970

These SCAMMERS will still not refund me because the order I made has been stuck in Belgium for the last 4 weeks…..it is clear the order has been lost. Give me my money back!

James Wright, 01.01.1970

reliable supplier and quality items

Andreea Borovina, 01.01.1970

Been using Alibaba for almost a decade. Its gotten so much better over the years, especially recently. I linked with a manufacturer to make undergarments and it was a comfortable experience - service was amazing, and the products came out great/delivered on time. Absolutely looking forward to using the site again.

Kareem Panda Falber, 01.01.1970