My 2nd time to Alibaba HQ and always amazed by the culture, the facility and of course the people. Ali people call their office "Campus" and it is really looks and feels campus. Starting from cafetaria, gym, library and other supporting facilities.

Stiefanie Amory, 10.09.2018

With both Alibaba and Ali Express I have been a customer that purchases thousands of dollars worth of items over the last 4 years at least. Just recently I had a purchase from Alibaba and AliExpress. The one from Alibaba was my mistake and I ordered two of the wrong item so I tried to return them and they would not accept a return. The seller saying that their supplier would not accept returns. I have never even heard of purchasing anything at the prices I pay for them not to return them in perfect condition. I disputed it and lost and was left with a lot of money lost and no satisfaction with this type of business and Alibaba ruling no refund of any kind and no return. So then I got and lcd for a tablet that I was fixing for a client and when I got it and took it out of the box it was wrapped very poorly with a couple of thin sheets of bubble wrap and not really secure inside the box . Then when I unwrapped it I instantly saw a huge ugly gouge in the glass and with further inspection noted that their was no clear plastic cover on it at all and it had several small scratchs on it as well. Wellof course I wanted to send it back. I do not have a record of reporting bad shipments or trying to get refunds and the seller offered me 3$ for something i paid well over 25 American for . This was not satisfactory so the pictures I had sent them I then forward to customer service and disputed it . My 4 pictures of evidence were denied and I was told that under no uncertain terms there was a plastic cover on the LCD. I have been doing this for a long time and never have I received such a shabby shipment nor have I been called a liar and the evidence of the seller is a picture of what looks like a commercial of some hand peeling back a corner of plastic wrap off OF AN LCD but not the LCD (I had purchased and that was proof that there was plastic on mine apparently. hmmmmmm? So, AliExpress would refund me not even 3$ but absolutely nothing and called me liar and these are the only two times they I have tired to return something and after the thousands I have spent was denied everything and treated like a white person from Canada and the only thing they like about us is our money. So I will not give them my business any more I had purchased two more things still and one of them consisted of two LCD's for Samsung phones well I got those in great shape but only one worked. The last item I have not received yet but I will not darken their website again after it arrives and will not spend another penny with any of their sellers. Just my impression is that we would never get a refund even thought they offer buyer protection there really is none because that all depends on their rulings and they will always rule in the favor of their own. Terrible service is what I say and good riddance ALIBABA GROUP😫

Jacquie Kaszas, 07.02.2021

Good class but please share more knowledge for others

Danis Maulana, 07.08.2019

Unlawfull handling of disputes. As buyer I had to prove that I did not receive the package instead of the seller having the burden of proof. I lost my money and received nothing. Aliexpress customer service refuses to help me or to even look into the case anymore.

Baumeister L.S., 30.09.2019

Hello 🤩🤩🤩🤩🤩🤩 Alibaba I com well dress the here to online where smile one Leo joined room and like some breefing and marketings

Moon_*munawar Moon_*munawar, 09.09.2021

Delivery is appalling.Have now waited for almost three months for two orders. Tracking is useless. Now had to reorder from someone else.If you really need something, buy it elsewhere

ROWEN BAKER, 01.01.1970

boosters that dont boost if you have 0ver £200 to waste buy from this store on aliexpress Walokcon Booster Store aliexpress fail to help with faulty goods !

Arnold, 01.01.1970

Order went through but recevied message shortly after stating the order was "closed". Thus, no item was shipped but they still charged me for the item.

Josef B, 01.01.1970

Still waiting on several parcels delivery states February 8th and March 4th - status now shows delivery failed!! This is China to the UK. Having to claim via original payment method. Would not trust nor use AliExpress again.

Carla Judson, 01.01.1970

Closed my order and didn't ship it but still took money from my bank account and there is no easy way to communicate with them. Horrible

iron spiby, 01.01.1970